Contact Us

Thank you for visiting Hertpil. We hold our client support to the same elevated standards as our woven textiles. Whether you are seeking specific measurements for our Classic Scarves, draping recommendations for our Timeless Shawls, or simply exploring our Premium Silk Accessories, our specialized care team is fully prepared to offer a refined and knowledgeable consultation.

For inquiries regarding parcel navigation, product maintenance, or potential wholesale collaborations, please utilize the official contact avenues detailed below.

Digital Correspondence

Official Inbox: support@hertpil.com

Service Standard: Every incoming inquiry is thoroughly assessed by our administrative desk. Clients will receive a comprehensive response within a timeframe of one to two business days (24 to 48 hours). To accelerate the resolution of your request, we ask that you embed your unique Order ID directly in the email's subject line.

Voice Channel

Direct Dial: +1 (425) 555-0100

Availability: Monday to Friday, from 9:00 AM until 6:00 PM (EST).

Disclaimer: Please be advised that standard network tariffs or mobile connectivity charges from your provider may apply.

Corporate Governance 

Hertpil operates under the management of Yunnan Cenke Cross border E-commerce Co., Ltd, adhering to a strict operational doctrine focused on premium fabric selection, ethical manufacturing, and transparent client engagement within the fashion accessory industry.

Corporate Entity: Yunnan Cenke Cross border E-commerce Co., Ltd.

Business Address: No. 1002, 10th Floor, Building D21, ASEAN Forest Community, No. 669 Chengrong Avenue, Shuijingshan Community, Luoyang Street Office, Economic Development Zone, Kunming Area, China (Yunnan) Pilot Free Trade Zone

We deeply value your trust in Hertpil and look forward to adding a touch of enduring elegance to your everyday wardrobe.